What Subscription Customers Need to Know About 2012 Product Release

Challenge

What should you expect as an Autodesk Subscription Customer with the release of the Autodesk 2012 products.

Solution

What you need to know

1. Contract Managers will first receive their upgrade fulfillment message notifying them that the upgrade has released. Depending on their delivery preference (box or download), a customer will either receive a notification informing them that their upgrade is ready for download or a notification that their upgrade has shipped. Both notifications include the serial number and product key for their new upgrades.

In addition to the fulfillment notifications described above, a series of follow-up communications will also be sent to ensure that customers take action to obtain their upgrade.

2. If a customer changed his/her delivery preference from "Download" to "Box" last year and/or at any time prior to March 15, 2011, the customer will automatically receive a physical shipment for upgrades released in 2011.

3. If you did not select to receive a box shipment and would like one subscription customers (Software Coordinators & Contract Managers) can request a physical shipment on Subscription Center. The following tutorial explains how customers can request a CD/DVD (physical shipment) on Subscription Center: www.autodesk.com/downloadingsoftware. This tutorial is customer-facing and can be shared with customers. Please refer to appendix A for links to localized versions of this tutorial in additional languages.

Customers may also request a box through their Autodesk reseller after the product has been released. Resellers can request a box on behalfof their customers through Partner Center. Partners can get step-by-step instructions by viewing the “How-To Guide – Tracking Physical Shipments” on Partner Portal. You can find this guide under Sales & Marketing>Subscription>2012 Upgrades.

4. Any upgrades released during 2011 will be available for download on the First Customer Ship (FCS) date for the product. The FCS date varies by product, region and language.

5. All Autodesk Suite Products will be delivered on Flash Drives and not DVDs if you requested to receive a box shipment.

Helpful Tech Tips

• Download Your Autodesk 2012 Software
http://ketiv.com/support/tech-tips/download-the-latest-versions-of-your-autodesk-software

• Add Your Users to the Subscription Site – Give user’s access to the subscription site as well as access to download your 2012 product.
http://ketiv.com/support/tech-tips/add-your-users-to-the-subscription-site