KETIV Support Services

Insights to drive better decisions and productivity with your investments on day one.
KETIV Vault as a Service (VaaS)
KETIV VaaS provides customers with a fully managed Vault. Gain all the benefits of Vault without the IT and infrastructure overhead to run it. When you subscribe to VaaS, it includes Vault Support and Vault Data Management in one. KETIV will provide the infrastructure, IT, networking, and security requirements to give you peace of mind. As a VaaS customer, your only responsibility is to point your clients to the VaaS server in the cloud.

Key Features & Benefits

  • Dedicated Azure Cloud Server
  • Basic Vault Setup and Configuration
  • Initial Data Loading
  • Point-to-Point VPN Tunnel
  • Vault Training
  • Includes KETIV Vault Data Management
KETIV Vault Data Management
By adding Vault Data Management to your existing support contract, gain access to KETIV Vault engineers. Seasoned experts will help you implement best practices, advanced configuration, and optimization of your Vault.

Key Features & Benefits

  • Installation, Maintenance & Upgrades
  • Configuration & Enhancements
  • Vault User Access Management
  • Disaster Recovery Planning
  • SQL Performance Tuning
KETIV Support
Looking to safeguard your Autodesk and ANSYS software investment? With KETIV Support, get your questions and issues resolved quickly by a team of experts. Unlimited technical support allows you to plug into a proven system that drives value for new users, power users, admin, and management. Let KETIV provide the team of experts to help you get the support your business needs.
* Pricing based on number of users and types of licenses

Key Features & Benefits

  • Customer Success Support Model
  • Self-Service Customer Portal
  • Curated Technical Content
  • On-Demand Productivity Training
  • New employee onboarding Jumpstart
 

Government Support

Our government customers have access to our Lifeline and Streamline Support from Government.

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