by Brian Mongkolpoonsuk, February 12, 2019

Streamlining Customer Success at KETIV Technologies

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When you choose KETIV Technologies, you choose clients success. One thing all clients have in common is the need for efficiency and profitability within their company. By partnering with us, each of our Customer Success Managers, like myself, help bring you one step closer to this universal goal.

Take a minute to watch this quick video, that I created as an introduction to KETIV Streamline.

 

Customer Success Manager 

With KETIV Streamline, we ensure all our clients receive reactive support when problems arise, and proactive support to propel them into the future successfully. Each of our highly qualified Customer Success Manager’s (CSM) create an annual specialized success plan unique to each individual client.

As an example, I sit down with each company to understand their business model, including their short-term and long-term goals. Together, we create a timeline for monthly trainings, new hire on-boarding, and plan ahead for any speed bumps they may face along the way. Whether it is technical support, training, guidance, or consulting that is needed, as a CSM, I am a company’s go-to resource at KETIV.

Jumpstart 

Our services at KETIV Streamline similarly extend to new designers and engineers seeking introductory on-boarding for popular Autodesk software. Using our Jumpstart program, such individuals can receive proper introductory training on Inventor, Vault and AutoCAD. We believe that first-hand training is fundamental in successfully operating in Inventor, Vault and AutoCAD. By learning from our expert specialists, you have the ability to give your new hires and staff employees a personalized learning experience, fit to help all master these tools.

Productivity Training 

KETIV Streamline is also a unique resource for more seasoned users, as we offer monthly Productivity Training sessions on topics such as Inventor Content Center, Factory Design Utilities, Sheet Metal Design for Manufacturing, Where to Begin with Finite Element Analysis and Utilizing the Catalog in AutoCAD Electrical.  Sessions range from intermediate to advanced and will help our clients not only become familiar with each tools within Autodesk Collections, but also help them excel from in-depth classes with the ability to ask live questions to each instructor.

Our value at KETIV is to “Streamline” the learning success process. We have seen the path to success a million times, and we understand that by working together with our clients throughout as much of their processes as possible, we can eliminate the room for errors and leave only room success.

Lifeline 

With the reactive support of KETIV Streamline, known as Lifeline, we have technical specialists standing by to help customers who run into software issues or errors. We understand the value of our customer’s time and we work closely with Autodesk to ensure that a large portion of their time is spent on engineering and the continual creations of remarkable designs.

Conclusion

These are just some of the features of KETIV Streamline, but if you’d like to learn more about the data management/Vault portion of this support, you can learn more on our KETIV Streamline page. Please feel free to contact us if you have any other questions about KETIV Streamline or would like to take advantage of the package, we’re standing by, ready to help.

Here are some helpful links to follow next:

 

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